Job Description :Vendor Operations team is designed to guide and assist customers/vendors to ensure seamless experience while working with Amazon systems As a part of this team, the primary role will be providing all reasonable support to customer/vendors in improving their capabilities to ensure that they are able execute their business in the most optimum way The role will comprise of assisting the customer /vendor to get well versed with various Amazon tools and provide on ground support to assess inputs like PO management, shipment etcThese tasks include, but are not limited to, assisting in training on populating/procuring catalog content, face to face interacting/coordinating with the vendors/manufacturers/customers, identifying and correcting errors, maintaining records of work received and work performed etc In addition to being a support associate grooming customers/vendor's to become self-sufficient on the platform, the individual is expected to take on larger responsibilities such as initiating and owning process improvement projects, participating actively in stakeholder calls/meetings etc.
I Skillsa Strong written and spoken communication skillsb Good working knowledge of MS Office SuiteII Ability toa.
Multi task in a fast paced environmentb Operate in the system with speed and accuracy necessary to meet Amazon standardsc Handle stressful situations, maintain composure, and communicate clearly with both internal and external stakeholdersIII Demonstratea Passion for Business Developmentb.
Strong interpersonal skillsc Excellent listening skillsd Excellent data accuracy skills, eye for detail, and commitment to meet deadlinesIV Critical Qualities / Characteristicsa Pace of implementation and consistency in performanceb.
Willingness to take initiatives and additional responsibilitiesc Willingness to traveld Commitment and completion factore Peer respect - establish and maintain cooperative working relationshipsf Creative and analytical problem solvers with a passion for operational excellenceg.
Identify areas of possible process improvementsV Operationsa Meet and interact with Local vendors on Day-to-Day basis in initial process setupb Flag possible escalation, dive deep to recommend and implement corrective actionsc.
Flag any updates received from stakeholders on process to Team Lead/Managerd Be part of client calls to raise challenges, lead, and document conference discussionsBasic Qualifications :a Bachelor's degree in any disciplineb 1 to 2 years of experience in data-driven business operations processes where associates are required to handle large volume of data as part of their daily tasks and take decisions based on analysis of such datad.
1 to 2 years of experience in procurement processes such as placing PO, working on lead time and knowledge is a plusPreferred Qualifications :Preferred fluency in multiple languages including Hindi and English