Walk-in Drive 2019 Job In Globallogic In Gurgaon

We offer:

• Interesting and challenging work in a large and dynamically developing company
• Exciting projects involving the newest technologies
• Professional development opportunities
• Excellent compensation and benefits package, performance bonus program
• Modern and comfortable office facilities

Job Requirements for GlobalLogic Walk-in Drive 2019:

● Graduate in any discipline
● Excellent communication skills (especially written) in English
● 0-4 years of experience in email and chat support for
customers/partners/clients
● Good keyboarding skills along with basic computational ability and internet savviness Knowledge
of G suite will be an added advantage
● Strong analytical, problem solving and troubleshooting skills – ability to discern trends and suggest
solutions to product/process related issues
● Open to working in 24/7 environment (including holidays)
● Enthusiasm for customer service and passion for consumer products
● Team player with very good interpersonal skills and forward-looking attitude
● Open to feedback and zeal for learning new things

Job Responsibilities for GlobalLogic Walk-in Drive 2019

● Manage large amount of incoming partner emails and chats per the project’s productivity and quality
SLAs
● Provide answers/resolution to partner queries/issues through email and chat to the utmost
satisfaction of partners
● Escalate issues requiring high-level expertise to expert teams/individuals and get a resolution for the
partner
● Liaise between partners and various internal teams/individuals while working to get answers or
resolution to partner queries/issues
● Work on various ad-hoc projects requiring reaching out to partners through email and review large
amount of data/info while exceeding the quality and productivity targets
● Identify and share partner feedback with the relevant individuals/teams through appropriate internal
channels in place
● Assist team/ops management identify and analyse opportunities to optimize and develop processes
& tools for improving internal efficiency and partner experience
● Track performance status, metrics, etc of various tasks undertaken

Any Degree

Globallogic is looking for Any Graduate profile candidates.

Candidate Should Be Direct Apply Also

For 17 years, GlobalLogic has partnered with businesses across every major industry to make amazing products and connect the dots between people, products, and business
opportunities. Now, in an increasingly digital world that places the consumer at the center of every interaction, we’re showing businesses how they can connect the dots
back to consumers, innovate within predictable budgets, and bring the next generation of digital products and services to market.