Walk-In Interview On 23rd August 2023 Job In Infosys In Bangalore

Job Description
Graduation with 15-year full-time education is mandatory, the candidate needs to have a degree completion certificate with
complete mark sheets No undergraduates

Excellent communication skills CEFR B1, C1, C2
Minimum 1 year of work experience on Service Desk with good knowledge of VPN, O365, remote support,
active directory, troubleshooting printer issues, Bit locker, MS teams, BIOS

Experience with Service Now, Remedy, Control, or similar ticketing tools with knowledge of ticket priority, and severity
Knowledge of Service requests and incidents and should be able to communicate the difference between Service Requests and Incidents.

Knowledge of Incident Management lifecycle
Aware of current role SLA and Metrics handled
Talents should be based out of Bangalore or Pune
Work from Office is mandatory, No option of hybrid and WFH
24*7 Shifts are mandatory.


Mandatory B2C chat process experience(B2B will not be considered)
Recent projects/Processes should be based on chat
Mandatory experience on L1 Service Desk/CS-Semi tech / Blended Voice process with Email/Outlook & chat experience
Multiple chat/Dual chat experience is required

SKILLS:
Work experience on service Now or relevant ticketing tool
Experience with VPN, BSOD, BitLocker, printer troubleshooting, and WIFI troubleshooting
Experience on remote connectivity, O365, Active directory, Outlook, Drivers
SLA/Metrics

Pointers to note:
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions

Infosys is looking for Any Graduate profile candidates.