Walk-In Interview On 23rd Sep 2023 Job In Infosys In Bangalore

Job description:

Qualification:

Full time graduate, 15 years of education
Proficiency in Microsoft tools, Word, Excel and PowerPoint, Outlook and with business systems
Ability to work effectively as part of a team
Strong administration and organization skills

Area of responsibility:

Effectively executes calls of the clients customers, resolves query/issue as per deliverables outlined, maintains voice quality as per standard agreed, handles repetitive calls and strives for target maximization in order to meet quality standards
Executes client transactions ie attends to the transactions, verifies basic information, and closes customer query /issue as per defined SOP/ parameters
Ensures appropriate documentation of the upshot from the last transaction on the clients account as per the prescribed format in order to meet quality standards.


Executes transactions as per prescribed guidelines and timelines such as
verifying documents,
processing bills,
analysis of data,
responding to complaints/queries on mail,
Interacting with vendors for order management depending on the process (the nature of the transaction would depend on the process) in order to meet SLA targets
Follows all predefined procedures, adheres to all the laws regarding telesales applicable in that specific location in order to meet SLA targets

Additional information:

Customer Interaction:

Resolves individual cases that need re-work to ensure high C-Sat / NPS score from the end user
Knowledge Management:

Shares experiences in order to facilitate capture of tacit knowledge
Process Eeengineering:

Delivers on the new process / approach to meet client / internal goals

Documents to Carry:

Carry a print out your updated resume;
Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport)
All original education documents needs to be available for verification (10th, 12th, Graduation(Sem Wise Marksheet, CMM.

Provisional and Original Degree)

Infosys is looking for Any Graduate profile candidates.