Walk-In Interview On 16th Aug 2023 Job In Infosys In Bangalore

Job Description:

Graduation with 15 year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets No undergraduates
Minimum 1 year work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams, BIOS
Excellent communication skills CEFR :: B1, C1, C2
Experience on Service now, Remedy, Control M or similar ticketing tool with knowledge of 0ticket priority, severity
Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident
Knowledge of Incident Management lifecycle
Aware of current role SLA and Metrics handled
Talents should be based out of Bangalore or Pune
Work from Office is mandatory, No option of hybrid and WFH
24*7 Shifts is mandatory
Mandatory B2C chat process experience(B2B will not be considered)
Recent project/Process should be based on chat
Mandatory experience on L1 Service Desk/CS-Semi tech / Blended Voice process with Email/Outlook & chat experience
Multiple chat/Dual chat experience is required

Things to remember while entering the campus:
Keep your double dose vaccination certificate handy while entering campus There will be random checks at the gate by the Security team
would need to produce valid negative RT-PCR report (72 hours) in case of single vaccination or if they have travelled between states despite being dual vaccinated
Please wear masks, & follow Covid protocols
Please carry Headset/Earphone
No person apart from candidate will be allowed to the interview venue

Documents to Carry:
Carry 2 Copies of printout your updated resume
Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport)
All original education documents need to be available for verification.

(10th, 12th, Graduation(Sem Wise Marksheet, CMM Provisional and Original Degree)

Pointers to note:Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions
Original Government ID card is must for Security Clearance

Infosys is looking for Any Graduate profile candidates.