Walk-in Interview On 10th January 24 Job In Infosys In Bangalore

Job Description

• Work experience on International Service Desk (Voice/ Chat)/ Technical support with good knowledge on VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams
• Experience on Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity
• Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident
• Aware of current role SLA and Metrics handled
• Talents should be based out of Pune
• Work from Office is mandatory, No option of hybrid and WFH
• Flexibility to work in 24*7 Shifts is mandatory
• Citrix experience is mandatory

Responsibilities:

To participate in an on call rota, providing a 24 hours, first line support service to users

• To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail
• Update incidents with detailed and relevant information in a timely and effective manner;
• Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution;
• Escalate an incident or troubleshoot tickets according to the company escalation processes;
• Ensure Customer Service Level Agreements are met or exceeded;
• Respond to customer enquiries in a timely and efficient manner;
• Ensure appropriate documentation of the interaction on the customers account in the prescribed format
• Execute transactions as per prescribed guidelines and timelines
• Ensure customer/user confidentiality and data protection at all times

Degree Required: B.E/B.Tech

Infosys is looking for B.E. / B.Tech profile candidates.

Interview Date: 10th January 24
Interview Time: 10 AM till 2.00 PM

Interview Venue:
Bangalore JP Nagar Venue::
Infosys BPM Limited.,#785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road, Sarakki, 1st Phase J P Nagar,
Bengaluru, Karnataka 560078Landmark: Near Sindoor Convention Hall

Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process re-engineering. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, Puerto Rico, China, the Philippines, Singapore, and Australia.