Walkin Interview On 11 March 2020 Job In Dell In Gurgaon

Job Profile: Technical Support Technician

Work Location: Gurgaon

Exp Needed: 0-4 Years

Event Date: 9-11 March 2020

Job Title: Technical Support Technician

Dell provides the technology that transforms the way we all work and live But we are more than a technology company we are a people company We inspire, challenge and respect every one of our over 100,000 employees We also provide them with unparalleled growth and development opportunities We cant wait for you to discover this for yourself as a Technician, Technical Support on our Technical Support team in Gurgaon.

Role Overview: Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (eg, printers, projectors, etc) and software

Role Responsibilities

• Responsible for providing telephone support for customers on operation or maintenance of Dell products
• Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
  
  
• Responsible for Out of warranty and In warranty solution sales
• Performs work in accordance to standardized policies and procedures
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
• Documents problems in the support solution database for diagnostics and solution implementation
• Ensure proper escalation procedures are followed.
  
  
• Responsible for customer satisfaction through effective handling of customer problems
• Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills

Requirements

• 0 to 4 years of relevant work experience required
• Undergrad with 1 year of International Call Center Voice experience
• M Techs are not eligible.
  
  
• Should be willing to work in shifts in a 24 x7 work environment
• Should be residing within Transport Boundaries
• Excellent telephone soft skills & thorough telephone functional skills
• Ability to handle stressful situations
• Ability to deal professionally with irate customers

Preferences

• Good Knowledge of PC Hardware/Software for desktop & portable systems
• Any relevant Certification/Technical Qualification

Candidates can attend the walk-in drive at the following venue on 9-10 February 2020

Interview Date: 9th & 11th March

Timings : 12:00pm to 3:00pm

Interview Venue: Dell International Services, Vipul Tech Square, Sector – 43, Near Sector 42-43 rapid metro station, Gurgaon – 122002

Any Degree Graduates

Dell is looking for Any Graduate profile candidates.

Interview Date: 9th & 11th March

Timings : 12:00pm to 3:00pm

Interview Venue: Dell International Services, Vipul Tech Square, Sector – 43, Near Sector 42-43 rapid metro station, Gurgaon – 122002

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.