Walkin Interview ON 20th Feb 2020 Job In Dell In Gurgaon

Job Profile: Technical Support Technician

Degree Needed: Any Degree

Exp Needed: 0-4 Years

Work Location: Gurgaon

Job Title: Technical Support Technician

Why Work For Us:

Dell is primed to recruit the best and brightest candidates from all across the globe We take pride in fostering a winning, innovative, inclusive employee culture We also take calculated risks and we celebrate big victories when they pay off

Our Employee Value Proposition:

Our Culture Code unites us and makes us a great family of companies and a great place to work Its how we run the business, go to market, work together and provide inspirational leadership.

Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead

Role Overview

Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (eg, printers, projectors, etc) and software

Role Responsibilities

• Responsible for providing telephone support for customers on operation or maintenance of Dell products.
  
  
• Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues
• Responsible for Out of warranty and In warranty solution sales
• Performs work in accordance to standardized policies and procedures
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
• Documents problems in the support solution database for diagnostics and solution implementation.
  
  
• Ensure proper escalation procedures are followed
• Responsible for customer satisfaction through effective handling of customer problems
• Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills

Requirements

• 0 to 4 years of relevant work experience required
• Undergrad with 1 year of International Call Center Voice experience
• M Techs are not eligible.
  
  
• Should be willing to work in shifts in a 24 x7 work environment
• Should be residing within Transport Boundaries
• Excellent telephone soft skills & thorough telephone functional skills
• Ability to handle stressful situations
• Ability to deal professionally with irate customers

Preferences

• Good Knowledge of PC Hardware/Software for desktop & portable systems
• Any relevant Certification/Technical Qualification

Interested candidates can attend this DELL Walk-in Drive 2020 at below venue-

Interview Date: 19th & 20th Feb

Timings : 12:00pm to 3:00pm

Interview Venue: Dell International Services, Vipul Tech Square, Sector – 43, Near Sector 42-43 rapid metro station, Gurgaon – 122002

Any Graduate

Dell is looking for Any Graduate profile candidates.

Interested candidates can attend this DELL Walk-in Drive 2020 at below venue-

Interview Date: 19th & 20th Feb

Timings : 12:00pm to 3:00pm

Interview Venue: Dell International Services, Vipul Tech Square, Sector – 43, Near Sector 42-43 rapid metro station, Gurgaon – 122002

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We cant wait for you to discover this for yourself as a Technician, Technical Support on our Technical Support team in Gurgaon.