Walkin Interview On 16th May 2022 Job In Infosys In Bangalore

Job Description:

We are hiring for Service desk and Customer Service skill and please walk-in for interview on 16th May 2022 at Bangalore

• Basic knowledge in Service Desk/ Tech support process / Cloud Computing Process/Voice Support
• Excellent communication skills C1 equivalent proficiency
• Displays excellent customer service skills and capabilities
• Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries
• Maintain response and resolution speed as defined by SLOs
• Keep high customer satisfaction scores and follow quality standards in 90% of cases
• Use existing knowledge base to provide a customer facing root cause assessment
• Provide customer facing bug progress summary using available tools and platforms
• Handle escalations raised by customers and partners.
  
  
• Handle consults from the lower tier to assist in case resolution
• Good presentation and client Interfacing skills
• Ability to identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects
• Confidently communicates current performance and improvement ideas with client

Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in Please use below link to apply and register your application

Interview details

Interview Date: 16th May 2022 (Monday)
Interview Time: 10 AM till 1230 PM

Interview Venue:

Infosys BPM Ltd , Focus Tower
Plot No25 and 23, Konappana Agrahara Village,
Begur Hobli, Electronics City, Bengaluru, Karnataka 560100

Things to remember while entering the campus:

Keep your double dose vaccination certificate handy while entering campus.

There will be random checks at the gate by the Security team
would need to produce valid negative RT-PCR report (72 hours) in case of single vaccination or if they have travelled between states despite being dual vaccinated Please wear masks, & follow Covid protocols

Documents to Carry:

• Carry 2 Copies of print out your updated resume;
• Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport)
• All original education documents needs to be available for verification (10th, 12th, Graduation(Sem Wise Marksheet, CMM Provisional and Original Degree)

Infosys is looking for B.E. / B.Tech , BCA / BCM , B.Sc , MCA profile candidates.