Wireless Technologies Operations Sw/application Tech Support Practitioner Job In Accenture In India, Gurgaon / Gurugram
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About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities Visit us at Accenture Let there be change We embrace change to create 360-degree value
Project Role :SW/Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application.
Dedicated to quality, using exceptional communication skills to keep our world class systems running Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge
Management Level :11
Work Experience :25-4 years
Work location :Gurugram
Must Have Skills :Wireless Technologies Operations
Good To Have Skills :Enterprise Network Operations
Job Requirements :
Key Responsibilities : This role includes problem management, client liaison, technical architecture and product development 2 engineer will provide 2nd Line Support for supporting analysts, end users and delivering functions under the Enterprise Voice Portfolio Support typically takes the form of investigating and resolving problems, incident handling Availability and performance monitoring, routine start-up and close-down and maintenance of operating plans and schedules
Technical Experience : Voice over IP principles and PBX functionality Asterisk, Cisco Call Manager, Cisco Unity Connection, Dialer, ICM, Cisco Presence SIP, SCCP, H323, etc 2 VPN and other remote connectivity 3 Cisco switches, routers and firewalls 4 Cisco Collaboration Product Knowledge is added advantage 5 NICE/Verint Recording Knowledge
Professional Attributes : Good Communication and Team Management Skills
Educational Qualification : Cisco Unified Call Manager and Cisco Unified Compute System certification on VoIP systems 2 CCNA
Additional Information : Good Communication and Team Management Skills
About Accenture: Accenture Is A Global Professional Services Company With Leading Capabilities In Digital, Cloud And Security. Combining Unmatched Experience And Specialized Skills Across More Than 40 Industries, We Offer Strategy And Consulting, Int
Accenture is looking for Any Graduate / Post Graduate profile candidates.
Short Job Information
Job Title : Wireless Technologies Operations Sw/application Tech Support Practitioner
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