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Technomine Bpo Private Limited Vacancy For X22 Team Leader X22

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Latest job for X22 team leader x22 in Technomine bpo private limited at Ahmedabad location. Find jobs in Ahmedabad for X22 team leader x22 job. Read full job details bellow to apply for the post of x22 team leader x22.

X22 Team Leader X22 Job

Technomine Bpo Private Limited
Job in Ahmedabad for Any Graduate
Vacancy Details
Delegate assignment of daily work tasks for the Contact Center team; ensure tasks are carried out to a high standard and adherence to service level. Ensure successful routing and escalation of calls to exceed expectations
Act as escalation point for Contact Center sales and service teams, assisting with query resolution on complex calls and requests. Provide feedback, identify and escalate potential serious operational and customer issues proactively to the Contact Center Supervisor and Manager.
Identify and implement ways to motivate, develop and maintain high morale and engagement of the Contact Center team, through designing development plans to increase Contact Center process and subject matter knowledge through team huddles and regular team briefings.
Maintain Contact Center team scheduling by identifying peaks in work volumes, rotating resources to meet demands, resolving queries within or exceeding agreed SLAs and fully utilizing the team during periods of low volume.
Proactively provide feedback to the Training Manager. Design, maintain, and execute learning curriculum and supporting resources to ensure efficient and effective performance on all key processes.
Perform regular quality assurance function to ensure high standards of customer services are met and maintained, identifying areas for improvement and coaching representatives as required, monitoring Contact Center metrics. Review KPIs on a regular basis and provide feedback to the team and Manager.
Answer and respond to client calls, emails, chat sessions, and social media requests, as needed, to assist with meeting SLAs
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Candidate Profile
The Lead Position Is Designed To Have A Single Point Of Contact In Each Functional Group Who Can Be The Sounding Board To Management Of Issues Encountered By Their Teams, Issues Or Suggestion To Make Their Functional Area Much Easier.
Looking for Any Graduate graduates profile.
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More Information
Location Ahmedabad
Education Any Graduate
Experience 3 (yrs)
Industry Call Center
Job Type : Full-time
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2019-02-11 to >2019-02-24
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