Assistant Manager Concierge Job In Marriott International In Mumbai, Senapati

POSITION SUMMARYRespond to guest requests for special arrangements or services (eg, transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers Respond to special requests from guests with unique needs and follow up to ensure satisfaction Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.

Answer, record, and process all guest calls, messages, requests, questions, or concerns Contact appropriate individual or department (eg, Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem Review shift logs/daily memo books and document pertinent information in logbooks.

Monitor club lounge for seating availability, service, safety, and well-being of guests Report accidents, injuries, and unsafe work conditions to manager and complete safety training and certifications Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees Comply with quality assurance expectations and standards Stand, sit, or walk for an extended period of time or for an entire work shift Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisors.

The St Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St Regis New York From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York's Fifth Avenue, St Regis has stood as a symbol of uncompromising elegance and bespoke service.

Today, with more than 40 of the best addresses around the world, St Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite We invite you to explore careers at St Regis

Marriott International is looking for .

Marriott International is looking for Any Graduate / Post Graduate profile candidates.