Bpo/callcenter Technical/customer Support Sal 30k 2waycab Inc 3 7kbonu Job In Job Shop In Bengaluru / Bangalore

Greetings from JobShop, We are India's Largest BPO Recruitment Company Please call us on 9964080000 or +918046115600 ,Whatsapp us on 9964080000 for simple &; quick automated hiring

JOB DESCRIPTION

• To achieve desired customer delight by ensuring satisfactory response to customer interaction
• Manage Customer Interactions through chat Inbound voice and data contact
• Ability to handle unresolved queries of customers
• Update the existing database with changes and status of each
• Customer query/resolution.
  
  
• To ensure satisfactory resolution of various issues
• To interface with respective work center for resolution of complaints
• Manage resolution of billing queries/ Issues
• Be adequately trained and updated on any changes that take place from time to time
• Managing service delivery to customers to ensure high customer satisfaction levels
• and customer retention

Required Skills

• Strong typing and oral communication skills
• Listening and Memory Retention skills
• Problem Solving skills
• Flexibility to work in varied shifts within a 24/7 environment; including weekend holiday work schedules.
  
  

Knowledge

• Qualification: Diploma/ Under Graduate / Graduate
• Experience: 1 Year experience from contact center background(Preferably telecom domain)

Age Group

• The incumbent should be in the age group of 19-35 years

Location: Bangalore

For More Details Please call us on 9964080000 or +918046115600 ,Whatsapp us on 9964080000 for simple &; quick automated hiring

Job Shop is looking for 12th Class (xii) profile candidates.