Job Details
POSITION SUMMARYGreet guests upon arrival and articulately explain details and amenities available Respond to guest requests for special arrangements or services (eg, unpacking, dry cleaning press guest garment, shoe shine, assist with reservations, and transportation) by making arrangements or identifying appropriate providers Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities Answer, record, and process all guest calls, messages, requests, questions, or concerns Inspect guest rooms after being cleaned by Housekeeper to ensure quality standards Verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms Assist Housekeeping management in managing daily activities.
Document and resolve issues with discrepant rooms with the Front Desk Prepare, distribute, and communicate changes in assignment sheets/work boards Communicate issues to next shift Complete required paperwork Assist management in hiring, training, scheduling, evaluating, counseling, and motivating and coaching employees.
Follow all company and safety and security policies and procedures report any maintenance problems, safety hazards, accidents, or injuries complete safety training and certifications Ensure uniform and personal appearances are clean and professional maintain confidentiality of proprietary information protect company assets Welcome and acknowledge all guests according to company standards anticipate and address guests' service needs assist individuals with disabilities thank guests with genuine appreciation Speak with others using clear and professional language Develop and maintain positive working relationships with others listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards Stand, sit, or walk for an extended period of time Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance Perform other reasonable job duties as requested The St.
Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St Regis New York From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York's Fifth Avenue, St Regis has stood as a symbol of uncompromising elegance and bespoke service Today, with more than 40 of the best addresses around the world, St.
Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite We invite you to explore careers at St Regis