Cec Service Assurance Officer Customer Experience Center Contact Centre Inbound Job In Kotak Mahindra Bank Limited In India, Thane

Job Role To respond to customer complaints/issues received on calls/emails and provide effective resolution To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated Seek advice and escalate the issue to relevant teams Co-ordinate and follow up with support teams for resolution of customer complaints .

To ensure that customers do not have to approach senior management for resolution of issues Maintain TAT of commitments given to customer Escalate the issue to higher ups whenever required Maintain the data of escalations which will be required for training need and analysis for the teams This data will also be used to analyze the current processes and future process improvements to better customer experience .

Suggest process improvements Job Description Graduate Minimum 1-2 experience in customer service Excellent communication skills - Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays .

Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities Be Confident and willing to learn with a flair for knowledge Possess an upbeat, positive can-do attitude & works with integrity .

Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization Should be able to establish rapport quickly with peers, managers & customers

Kotak Mahindra Bank Limited is looking for .

Kotak Mahindra Bank Limited is looking for Any Graduate / Post Graduate profile candidates.