Customer Service Executive Fresher Job In Tata Communications In Pune

Job Family Descriptor

• Responsible for the equipment’s operation and maintenance (Fault, configuration, alarm, performance and security) or network components to drive network efficiency and availability
• Ensure efficient and effective technical customer service as per SLAs
• Manage Technical Support Center (helpdesk) and operations of escalation desk/tickets for all NOC and SOC issues
• Review L3/L4 incidents and ensure resolution efficiency to ensure smooth operation and maintenance of network components and other specified equipment (eg.
  
  ATMs) to drive network efficiency and availability
• This group of specialists provides technical expertise in assisting clients with installations, maintenance, upgrades and repairs for IP, Transport, Voice and Mobility, WLA ATMs
• Maintain quality standards to achieve optimal levels of operation and KPI targets
• Provide last mile support for service assurance of all business segments across TCL
• Tracks and monitor network traffic and performance to ensure minimal interruption to transmission and/or network switches.
  
  
• Ensure adequate monitoring of various network aspects panning across different service and ensuring quick and appropriate resolution of network issues (remote as well as on-field)
• Monitor vendor performance, particularly critical incidents, delayed cases, non-adherence to SLA, etc
• Lead implementation for any new network updates, Planned Activities and change Management Corrects network and SOC problems effectively and in a timely manner Drive initiatives, industrialization, and efficiencies to network facilities for improvements (i.
  
  e enhancements, updates, upgrades, new systems)
• Establishes tools and procedures to monitor network performance
• Assure platform and service availability to the customers, through least cost routing, thereby ensuring SLA compliance and QoS of the customer services

Broad outline of the Role

• Has enough knowledge within Service Assurance to allow them to apply their knowledge efficiently and work productively with broad instruction.
  
  
• Regularly participate in important projects or activities as a full contributing team member, is able to proactively identify important issues or risks, seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes
• Operational role which is responsible for delivering results that have direct impact on the achievement of results within Service Assurance
• Works under direct supervision
• Able to identify problems and provide inputs to improve, change or adapt existing methods and techniques drawing from personal experiences and feedback
• Actively acquires more complex skills, techniques, operating practices, knowledge of abstract concepts in order to progress toward full proficiency in the field of specialisation.
  
  
• Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues, challenges, problems within their field of specialisation

Tata Communications is looking for B.E. / B.Tech profile candidates.