Customer Service Executive Job In Nippon Data Systems Limited In Gurgaon / Gurugram

Job role: Customer support Coordinator Must haves : Excellent knowledge of English language Good written and oral communication skills (English) Should have strong decision making and analytical abilities Strong working knowledge of Microsoft Office Organizational and time-management skills Should be proficient with computers Display highly developed sense of integrity and commitment to customer satisfaction Willing to work in a flexible schedule Backend Operations.

Job Responsibilities To lean and understand, all processing functions within the unit, ensuring all relevant deadlines and stipulated controls are met To be able to identify opportunities for improving process flow and quality as seen by the customer To process any required back-up tasks relating to production, identifying ways to improve current working practices To assist in the training/education of junior staff in job functions/procedures relating to the unit Assist in the formulation of targets for individuals and teams To ensure transactions are processed in accordance with document procedures , Hire and onboard new employees & replacements Answer questions from staff and provide guidance and feedback Anticipate escalation and take over transactions when needed Devise ways to optimize procedures and keep staff motivated Measure performance with key metrics such as,outstading work, extra hours , errors ,Tat Miss ,Less occupancy ,Audit failures Ensure adherence to policies for attendance, established procedures etc Keep management informed on issues and problems Prepare monthly/annual results and performance reports- dashboard etc Posses end-to-end process knowledge

We Are Urgently Hiring For Position Of Customer Service Coordinator At Gurugram Manesar Location For Account Payable - Backend Process For Day Shift.

Nippon Data Systems Limited is looking for Master Of Business Administration (m.b.a), Bachelor Of Commerce (b.com), Master Of Commerce (m.com), Bachelor Of Business Administration (b.b.a) profile candidates.