Customer Service Specialist Csd Job In Tata Group In India

Reports to: Assistant Department ManagerDirect Reports: NoneSalary PackageQualification, Experience and Skills Required: Graduate or pursuing graduation with 0-1 year of experience Oral Communication Skills, Excellent in product knowledgeCompetencies: Process & result orientation, Quick learner, interpersonal effectiveness, Persuasiveness, Organising skills, Conflict management & resolution, quick documentation, etcNumber of Vacancies:Key Responsibilities:

• To achieve the revenue and profit targets for the store

• Interacting with customers, giving them product presentations and convincing them to make purchases.
  
  
• Keeping a track of the stock and inventory in the assigned section and placing orders for replenishing the stock
• Maintaining the proper display of goods in the store and ensuring that they comply with the quality standards
• Execute plans to maximize sales as assigned
• Maintains positive relations and rapport with Customers
• Keeping oneself updated with all the product knowledge.
  
  
• Using the technical skills and/or product knowledge to help the customers buy the right product
• Handle customer queries effectively
• Effectively collects customer feedback and passes it to immediate manager
• Attend mandatory staff meetings and training sessions
• Completion of all administrative paperwork during scheduled shift.
  
  
• Knowledge of procedures in emergency situations
• Knowledge of facility rules, regulations and philosophy of the store
• Other duties as assigned by the superior

Croma is a brand of Infiniti Retail Ltd, which is a wholly-owned subsidiary of Tata Sons, the holding company of the Tata Group.

Launched in 2006, Croma was the first one-of-its kind large format specialist retail store that catered to all multi-brand digital gadgets and home electronic needs in India Over a decade since its inception, today Croma caters to over 10 Million customers and has almost become synonymous for all electronics needs, with its tech-savvy staff, product range, online presence and the will to help customersBringing alive the promise of a 'Brighter Every Day' for its customers, Croma offers a world-class ambience to shop both in-store and online at wwwcromacom, giving customers a seamless 'omni-channel' shopping experience that lets him/ her enjoy the best of both the online & the offline worldsCroma is also the first omni-channel electronics retailer uniting the varying customer touch-points: a full-fledged Croma Store and the Online Electronics Shop, i.

e the websiteVisit our website for more details on our products and services

Tata Group is looking for .

Tata Group is looking for Any Graduate / Post Graduate profile candidates.