Customer Support Associate Technical Job In Confidential In Delhi, Bhubaneswar

1-2 Years of experience with supporting internal and external customers in a SaaS environment- Comfortable with technology, including proficiency with Excel and basic knowledge of HTML- Excellent communication skills, including the ability to write in a clear, concise, and grammatically correct manner- Experience with troubleshooting and diving into complex issues- Self-motivated and able to complete tasks with minimal supervision.

- Drive to solve complex and unique problems- Ability to work both independently and collaboratively- You can take ownership of challenging scenarios and bring them to a successful resolutionNice to have- Strong interest in SEO and digital marketing- Knowledge of digital marketing concepts and tools (e.

g, SEO, Google Analytics)- Basic knowledge of APIs, scripting tools or SQL- Experience with Zendesk, Salesforce, Jira, or similar case management systemsQualifications- Bachelor's degree, preferably related to business or technology.

Develop A Deep Knowledge Of Client Product To Remove Technical Barriers For Their Customers And Help Them Navigate A Variety Of Tools Within The Product.

Confidential is looking for Bachelor Of Commerce (b.com), Bachelor Of Computer Application (b.c.a), Bachelor Of Technology (b.tech/b.e) profile candidates.