Customer Support Manager Job In Capfront Technologies Private Limited In Bengaluru / Bangalore

Hi, This is Shwetha from CapFront technologies - Bangalore, we are looking for Customer Support Manager at Bangalore location About Company: CapFront Technologies is a privately held information technology start-up company based in Bangalore, India that offers product development and information technology services to financial institutes (Banks and NBFCs.

techniques etc,) that improve their risk control by leveraging modern technology and machine learning techniques to assess risk through various alternate data sources and providing high-quality technology services Job brief We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations Roles and Responsibilities Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Analyse statistics and compile accurate reports Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Keep ahead of industry's developments and apply best practices to areas of improvement Control resources and utilise assets to achieve qualitative and quantitative targets Adhere to and manage the approved budget Maintain an orderly workflow according to priorities

We Are Looking For An Experienced Customer Service Manager To Provide Excellent Customer Service And To Promote This Idea Throughout The Organisation. The Goal Is To Keep The Department Running In An Efficient And Profitable Manner.

Capfront Technologies Private Limited is looking for Any Graduate / Post Graduate profile candidates.