Deputy Director Delivery Lead Job In Pepsico In Hyderabad / Secunderabad, Telangana, India

OverviewThe Global Workplace Services organization is accountable for Supporting the Technologies that Drive Experience To be a Delivery lead the person will be a maker Though we may not produce code or designs, Delivery Leads contribute to the productivity of our teams and have a huge role in defining and shaping products & services, in collaboration with our customers and developers The Delivery Lead will focus to deliver new capabilities and projects for our service areas which include:

• Digital Services - Ensuring our end users can communicate, collaborate and connect Services include Desktop Video Conferencing (Zoom), Desktop Collaboration (M365 Services) and Global Messaging.
  
  
• Desktop Services - Any endpoint device (workstations, printers, mobile devices) which are deployed and supported across the Globe
• Service Desk - Ensure our 250000+ Global end users can raise up requests & incidents related to our Business & IT Services
• Communications & Service Excellence - Ensuring we have the best possible end user experience

Today we have over 6 projects in flight (total budget: $10MM) with a strong pipeline for the next few years ResponsibilitiesThe person is not someone who is heads down in code, but has a solid grasp of the entire product development life cycle, from initial concept and requirements elicitation all the way through deployment and maintenance.

Manage a delivery team to ensure timely and accurate customer deliveries:

• Managing project managers plus onshore and offshore developers and consultants to build/maintain required development capability
• Work closely with stakeholders and external delivery partners to understand the business requirements and drive the development of high-quality technical solutions
• Perform customer negotiations to ensure Customer Expectations are understood and managed
• Contribute to solution design, identifying innovative solutions to business requirements, driving standardisation and re-usability
• Collaborate with architecture, infrastructure, security to ensure design and build are fully aligned to business requirements.
  
  
• Manage the development and application maintenance activities
• Drive Quality assurance & delivery
• Ensure that team maintains high level of competence and operational excellence
• Where needed Assist in writing and updating technical documentation
• Be an active participant in architecture, design, and code reviews
• Review requirements and plan and coordinate delivery activities
• Build positive and productive working relationships with customers for business growth
• Analyze and troubleshoot delivery issues in a timely fashion.
  
  
• Make critical business decisions to meet customer expectations
• Services, Reporting & Budgeting
• Perform resource allocations and workload assignments according to delivery requirements
• Develop process improvements to achieve cost effectiveness and time saving
• Develop scope and budget for delivery projects
• Report delivery status to customers and develop required delivery documentations

QualificationsYears of experience

• 10+ Years Experience in Delivering IT Solutions, Products &/or services
• 5+ Years Project Management
• 5+ Years People Management
• 5+ Years Vendor Management Support

Mandatory technical skills

• Experience working in a managed service environment.
  
  
• Require knowledge and background in product management, software engineering, software quality assurance, technical writing
• Possesses significant knowledge of development design principles
• Have an in-depth understanding of the full Software Delivery Lifecycle
• Experience in designing application customisation and integration
• Experienced in the design of technical solutions and integration.
  
  
• Strong technical project management skills in agile and/or Waterfall
• Must have strong team management ability, influencing and organizational awareness
• Excellent communication and presentation skills
• Knowledge or ITIL Foundations V3 practices or higher
• Managed Programs & Project using an Agile Methodology (SAFE, Scrum, Lean Six Sigma, etc)
• Minimum of 10 years of related IT business work experience
• Bachelor's degree in systems management or related field
• Strong documentation and troubleshooting skills
• Possess good project management skills, develop project plans, and provide project status updates as required
• Solid understanding of IT Service Management processes (Incident, Problem, & Change)
• Ability to thrive in a fast pace and demanding work environment
• Strong documentation skills and ability to explain complex technical concepts and translate into to non-technical language.
  
  
• Good collaboration and partnership skills to foster key relationships with other technology, application and business teams
• Solid foundation in IT operational concepts and procedures

Mandatory non-technical skills

• Ability to work efficiently in a highly demanding team-oriented and fast-paced environment
• Ability to communicate and empathize with all levels of customers - executives, end users, developers
• Self-motivated with the ability to dive right in, be effective and make a difference
• Experience working with multiple departments and managing multiple tasks concurrently.
  
  
• Ability to work autonomous (troubleshooting, design, etc)
• Work systematically and adhere to stated operating policies and procedures
• Good engagement with customer and external vendors
• Timely/responsive approach to all forms of communication ie, IM, e-mail, Yammer, etc.
  
  
• Prioritize tasks and recognize the difference between urgent and important tasks and monitor own progress check quality and accuracy of own work before submitting for approval or further processing
• Good communication skills, and fluent in English (verbal / written)
• Good analytical thinking and understanding impact of incidents/problems

Differentiating competencies

• Working with fast paced and dynamic solutions
• Teamwork
• Facilitation
• Strong verbal & written communication
• Service oriented mindset
• Leadership
• Self-control
• Active listener
• Emotional intelligence
• Conflict Management
• Work in matrix environment

Pepsico is looking for .

Pepsico is looking for Any Graduate / Post Graduate profile candidates.