Engineer Voice Video Sqm Surveillance 73770382 Job In Reliance Jio Infocomm Limited In Mumbai

• Job Responsibilities : # Lead Voice Calling Service related functions of SEC during ashift# Be responsible for the delivery of service quality andcustomer experience for IMS based Voice Calling Services throughLTE, FTTX and Wifi Networks # Provide suggestions for correctiveactions for any performance degradation in the Voice Services#Analyse degradation in service dials and generate workinstructions to the respective teams in NOC and PerformanceOptimization and follow up for closure # Support Service Managerin operational readiness of the operations organization for thelaunch of new services # Support Service Manager in providingimprovement recommendation on the service model to NP&E &Product/Marketing teams# Support Service Desk in resolving anyissue escalated by Customer Care team# Support NOC teams inProblem Management with respect to IMS based Voice CallingServices# Interact with Customer Care for any notification to agroup of customers related to IMS based Voice calling Servicesthrough Service Desk
• Skills & Competencies : Knowledge of technical support activitiesTo delegate the tasksefficiently # To delegate the tasks efficiently within the teamso as to meet SLAs well within the time limits # Participationin internal technical discussions in view to improve overallperformance # To delegate the tasks efficiently within the teamperformance

Reliance Jio Infocomm Limited is looking for Any Graduate / Post Graduate profile candidates.