Fraud Chargeback Trainer Job In Barclays In Pune

Job Title: Fraud Chargeback Trainer Location: PuneAbout Barclays Barclays is a British universal bank We are diversified by business, by different types of customers and clients, and by geography Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the GroupRisk and Control Objective Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards Working FlexiblyWe're committed to providing a supportive and inclusive culture and environment for you to work in.

This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needsHybrid WorkingBUK & BX - All locationsWe're committed to providing a supportive and inclusive culture and environment for you to work in This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business.

Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needsIntroduction:This position is responsible for all new hire training and provides specific, measurable results to support changes in products, processes, and procedures that support business initiatives and results in support of our operational lines of businessWhat will you be doing This role will be hands On 'In Person Presence in US Timings of Approx.

6 PM to 4 AM IST This is a largely work in office ( Pune Office ) 'Leadership of the team & Real Time availability of the BA4 for US Stake-holder interactions in US Timings' This is not a Remote Work from Home Assignment as it requires in Person Provision of Leadership in the Pune Office for the US Operations The operations will have weekends working .

Accountable for individual new hire inductions including: o Requesting system access o Scheduling classroom events (guest speakers, citizenship, business partners, etc) o Tracking delegates through New Hire program o Managing performance and behaviors of delegates during the training o Assessing competence using the appropriate method of assessment o Monitoring and supporting delegate performance over the appropriate glide path post trainingo Deliver training at a high level of participant satisfaction o Ensure that learning has occurred and measure the transfer of learning o Manage, monitor and report on quality of training program and performance of trainees as they progress through program o Demonstrate proficiency in system/processes in functional area of curriculum delivered and supported (understands implications of changes in procedures to the system and to other current practices) o Track and measure their individual Learning Advisor scorecard metrics Deliver facilitator-led training and blended learning for both newly hired and existing learners in exempt and non-exempt positions in support of our operational lines of business Deliver training at a high level of participant satisfaction .

Ensure that learning has occurred and measure the transfer of learning Manage, monitor and report on quality of training program and performance of trainees as they progress through program Demonstrate proficiency in system/processes in functional area of curriculum delivered and supported (understands implications of changes in procedures to the system and to other current practices) Track and measure their individual Learning Advisor scorecard metrics .

Peer to peer observations Own self-development and stay current with professional and industry best practices Must be able to work a flexible schedule, including evenings and/or weekendsWhat we're looking for: Bachelor's degree .

1+ year training and/or facilitating presentations in a group settingSkills that will help you in the role: Operational Expertise Strong communication, coaching, feedback and listening skills Knowledge of training methods, tools, and techniques for adult learners .

Strong verbal and written communication skills Proven interpersonal and relationship building skills Results driven, with a commitment to continuous process improvement and quality Ability to learn new concepts quickly Experience in training Fraud Chargeback batchedWhere will you be working PuneBe More at Barclays At Barclays, each day is about being more - as a professional, and as a person.

'Be More @ Barclays' represents our core promise to all current and future employees It's the characteristic that we want to be associated with as an employer, and at the heart of every employee experience We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.

Interested and want to know more about Barclays Visit homebarclays/who-we-are/ for more detailsPurpose, Values and Mindset We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship Respect We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.

Integrity We operate with honesty, transparency, and fairness in all we do Service We act with empathy and humility, putting the people and businesses we serve at the centre of what we do Excellence We champion innovation, and use our energy, expertise, and resources to make a positive difference Stewardship We prize sustainability and are passionate about leaving things better than we found them Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do our Mindset is to Empower, Challenge and Drive.

Empower Trust and support each other to deliver Make decisions with those closest to the topic Include diverse perspectives Celebrate success and learn from failure Challenge Question whether things can be done better.

Use insights based on data to inform decisions Be curious about how we can adapt and improve Speak up and be open to alternative viewpoints Drive Focus on outcomes Deliver with pace.

Be passionate and ambitious about what we do Take personal responsibility Actively build collaborative relationships to get things done

Barclays is looking for .

Barclays is looking for Any Graduate / Post Graduate profile candidates.