Fraud Transformation Delivery Lead Gsc S Job In Hsbc In India, Bengaluru / Bangalore

Job description Business: Wealth and Personal Banking (WPB)Open positions: 1Role Title: Fraud Transformation- Delivery Lead, GSC'sGlobal Career Band: 4Location : BangaloreWhy join us Global Fraud and Credit Control Services is a first line of defence control function in WPB, with the core purpose of supporting the entire customer fraud & credit journeys, and creating sustainable outcomes for the Customer and the Bank It consists of core sub-functions: Credit Bureau Management WPB Decision Systems Underwriting Services Collections and Fraud WPB Fraud Transformation are a team of global fraud change experts that oversee and deliver a range of new and innovative technologies to ensure our customers can continue to conduct their daily banking safely and securely We deliver large scale projects across multiple geographies and time zones as part of a multi-year portfolio of work which is constantly evolving due to the dynamic nature of the external fraud environment This advert is for a UK Delivery Lead to support an exciting multi-year Programme of work to deliver and help manage implementation of a new Data centric AI based decision platform for Fraud Transaction Monitoring systems, architecture and processes.

The successful candidate will be responsible for

• To lead and own the development and deployment of the new Fraud Decision Monitoring engine The role holder will be responsible for managing the analytics domain delivery
• To have end to end responsibility for all aspects of the delivery, including defining and planning, mobilisation and execution and transition to BAU and ensuring benefits realisation against key business outcomes
• To provide strong stakeholder management and communications across a range of Global and Market Analytics representatives
• To ensure ongoing engagement and delivery alignment with all delivery partners, including Vendor, IT and Product Owners.
  
  
• To provide full suite of sound project disciplines, including governance, oversight, risk and issues management, project financial management and ongoing benefit tracking
• Be responsible for the adherence of the Bank's agreed agile ways of operating principles within their Sub Value Streams and instilling good agile disciplines

The Opportunity: Impact on the business

• Provides expertise in managing the delivery of technology, analytics, and data-led initiatives in the Fraud domain
• Working with the technology/ IT teams to enable the delivery of technology systems from inception, design, execution, testing and transition from warranty period
• Facilitates planning and tracking the availability of data in the host systems in real-time including data mapping, data design, data acquisition and data ingestion
• Ensures that the Fraud decision engine is calibrated from a business analytics perspective, ensuring model, rules and supporting features are optimised The calibration process must be stringently documented and receive the required approvals from a model governance perspective to achieve the desired business outcomes.
  
  
• Acts as a change leader for the business sponsor and leaderships teams - is a visible leader for the programme and the delivery of agreed benefits aligned to strategic business outcomes
• Plans and manages the implementation of all elements of the change, ensuring the transition from current state to target state is smooth and that the organisation and other change audiences are ready, willing and able to function in the new business environment
• Works with The Fraud Transformation leaders and team and obtains buy-in, collaborates and influences senior management stakeholders for all key programme plans, commitments and change activities
• Actively manages and co-ordinates the programme plan/roadmap, handling changes as they arise and keeping stakeholders focused on the agreed change outcomes and benefits
• Continually identifies and removes barriers to programme success
• Constantly looks for ways to optimize the speed to delivery
• Ensure the right level of governance framework is in place meeting all risk and control requirements.
  
  
• Manage governance forums and ensure that approval process meets bank's stringent standards and is streamlined for efficiency
• Adoption of Agile ways of working and change frame work
• Internal customer satisfaction
• Deliver enablers to realise the reduction in Fraud losses
• Delivery of fraud tools aligned to strategic system strategy
• Management of risk and issue resolution

Customers and Stakeholders

• Stakeholder management across a wide range of areas on the F24 programme including Fraud Management, Second Line of Defence, IT, Data, Analytics, Operations, Procurement, Legal and Vendor teams
• Work with stakeholders in the Fraud Team across multiple geographies and seniorities to understand business problems and context to inform sound decision making within the programme
• Balance differing stakeholder groups and needs, focussing on the delivery of value to drive the right outcomes
• See above examples

Leadership & teamwork

• Demonstrate Inclusive Leadership Practices - Drive and embed an inclusive leadership culture, where all colleagues feel respected, valued and supported, and embed leadership practices (around recruitment, promotion, development etc) to support the achievement of a diverse and representative workforce.
  
  
• Ensures good project induction and orientation - ie the team understand the programme context programme and workstream structure/content, stakeholder importance and how this links to HSBC strategy
• Promotes pace and energy within the team and leads by example
• As a role model, encourage collaboration and team work within the programme and with other teams
• Maintain a strong focus on people development and ensure programme resources receive any necessary training and support particularly on agile and transformation frameworks
• Provides regular constructive feedback and coaching to individuals to support their development and career progression
• Drive a performance management based culture to improve and drive efficiencies and performance including the effective management of underperformers
• Leads performance management process around objectives, review and calibration within the programme
• Promotes the Group's Values and strategy by creating a positive work environment and promoting teamwork to drive transformation engagement
• Team development
• Diversity and Inclusion
• Career development progression
• Stakeholder management
• Communication
• Delivery quality
• Adherence to Agile ways of working and change framework

Operational effectiveness & control

• Produces a well-defined programme plan, sets the key workstreams/milestones and secures project resources and SMEs
• Coordinates planning across multiple domains, project resources and delivery partner teams Plans effectively around delivery constraints and optimises the plan to maximise benefits and minimise risk.
  
  
• Works closely with delivery partners on planning, design and estimating, bringing together delivery and business partner teams actively managing dependencies between these teams and other projects and programmes
• Creates and baselines a wide range of project artifacts including project scope, plan, requirements, solution designs throughout Programme Definition
• Provides timely reports on programme status, actively manages and resolves key risks and issues and dependencies across a wider range of governance forums
• Obtain sponsor and stakeholder sign-off for deliverables, formally close programme, assess stakeholder satisfaction and capture feedback Captures key learnings from each programme and feeds back into Global Transformation methodologies and best practice
• Promotes and takes accountability for quality identifies opportunities to improve delivery and oversees the governance process to reduce risk and ensure effective and timely decisions are taken
• Supports programme and project teams to follow quality assurance processes and the Business Transformation Framework
• Ensures governance processes and decisions are applied consistently,
• Engages the programme sponsor and stakeholders effectively
• Management by exception of budget and schedule variance.
  
  Ensuring accurate and responsible status reporting Escalating, co-ordinating any mitigants or remedial action
• Manages, measures and tracks change impacts as a result of the programme
• Number of High Risk internal and audit findings
• Timely closure of MSII's
• Compliance
• Risk indicators
• Adherence to Agile ways of working and change framework

What you'll do: Major challenges

• Global Fraud is going through a period of rapid and deep change both internally and externally As global businesses are returning to growth and changing their business model to focus on digital, the dynamic nature of Fraud will lead to conflicting priorities which will need to be managed effectively.
  
  
• WPB are implementing new agile ways of operating, during this transition Fraud Transformation will need to evolve and react as this matures
• Management and control of a change programme with ambitious goals and competing priorities across a wide range of team and business functions Strong influencing and negotiation skills are required to find common ground across all project decisions and artifacts
• Disparate architecture, systems and business processes across markets mean strategic deployments will not always be possible Divergence should be kept to minimum through discussion and agreement with a focus on cost/benefit assessment.
  
  
• Management of stakeholders and sponsors in a matrix organisation, across multiple geographies and time zones

Role context

• Delivery Leads manage a significant change programme Programmes can typically be across more than one country, primarily impacting on a single business line or function and can be made up of projects to execute the change and may include sub-programmes to deliver specific outcomes They are required to lead the change initiative, take strategic decisions, operate at an executive level and manage global stakeholder and sponsor relationships Programme governance must be established in line with agreed governance frameworks adopted by the Business.
  
  
• The jobholder will not be subject to close supervision, and will be expected to exercise independent initiative and judgement in proactively overcoming obstacles to success, dealing with uncertainty and changing circumstances, such as interdependencies, opportunities or risks They will be expected to adopt an agile and flexible approach to work and an outstanding level of professionalism and conduct
• The role holder will operate within the usual authority limits for a Project Manager

Management of risk

• The jobholder will also continually reassess the operational risks and likelihood of operational risk occurring This will be achieved by reviewing risks associated with the role and inherent in the business, taking account of changing global economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new processes Effective and timely remedial action should be evidenced.
  
  

Observation of internal controls

• The jobholder will adopt the Group Compliance Policy by escalating any identified compliance risk in liaison with, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer The term 'compliance' embraces all relevant financial services laws, rules and codes with which the business has to comply
• Delivery Leads adhere to the Groups standard tools and methodologies:
• Change Framework
• WPB Agile ways of working
• Tools such as Jira, Confluence and Rally

Role dimensions

• The jobholder leads programmes that deliver transformational change
• The jobholder is required to define, with the Business, and deliver the business outcomes expected from the change
• The jobholder is required to manage and control costs/investments within the agreed budget

Requirements What you will need to succeed in the role: Key Skills:

• Proven experience in Programme /Project management (change frameworks and Agile methodologies) and delivering Fraud, Digital, Analytics and IT change initiatives
• Strong appreciation and understanding of Data including definition, modelling, acquisition and data approvals and data governance requirements
• Exposure and understanding of Analytical modelling approaches and environments, preferably in the context of decision systems to drive good customer outcomes
• Strong understanding of fraud typologies, fraud mitigants and fraud technologies
• Large scale IT re-platforming, including exposure to functional and non-functional requirements gathering and business and technology architecture solution design
• Very strong knowledge of the external environment - regulatory, political, competitors etc.
  
  
• Evidence the delivery of large scale complex programmes at pace, developing high performing interchanging teams to support delivery at each stage
• Proven ability to work across markets whilst maintaining a global perspective
• Demonstration of commerciality with strong financial acumen
• Proven ability to work with senior stakeholders and business sponsors
• Evidence of ability to make key strategic decisions

Qualifications and Accreditations

• Related education or equivalent experience
• PMP training or Certification - (Desirable)
• Managing Successful Programmes (MSP) -(Desirable)
• Scaled Agile Certification or similar - (Desirable)
• Any relevant local banking qualifications such as ACIB (Associate of the Chartered Institute of Bankers) - (Desirable)

You'll achieve more at HSBC HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc, We consider all applications based on merit and suitability to the role' Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued By HSBC Electronic Data Processing (India) Private LTD.

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