Fresher Technical Process Executive Job In Infosys In Pune

Job Description:

• Provide 1st level customer service support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems
• Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures
• Executes transactions as per prescribed timelines Provide 1st measure analysis of issues and inputs for problem management
• Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling
• Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
• Analytical and Problem solving skills
• Ability to Multitask Communication & Relationships Skills
• Being proactive and show the utmost respect for customer’s time
• Good time management, ensuring all contacts with customers add value

Infosys is looking for B.E. / B.Tech , BCA / BCM , B.Sc profile candidates.