Guest Relations Executive Job In Marriott International In Delhi Ncr, Gurgaon / Gurugram

POSITION SUMMARYAssist staff with expediting problem payments (eg, problems processing credit card) Follow up with guest regarding satisfaction with guest-related issues Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.

Process all payment types such as room charges, cash, checks, debit, or credit Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations Process all check-outs including resolving any late and disputed charges Answer, record, and process all guest calls, messages, requests, questions, or concerns Coordinate with Housekeeping to track readiness of rooms for check-in.

Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy Cash guests' personal checks and traveler's checks Review shift logs/daily memo books and document pertinent information in logbooks Count bank at the beginning and end of shift Balance and drop receipts according to Accounting specifications.

Assist management in training, motivating, and coaching employees serve as a role model Report accidents, injuries, and unsafe work conditions to manager complete safety training and certifications Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information Anticipate and address guests' service needs Speak with others using clear and professional language prepare and review written documents accurately and completely answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others Ensure adherence to quality expectations and standards Stand, sit, or walk for an extended period of time Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisors.

At Le Mridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service We provide original, chic and memorable service and experiences that inspire guests to unlock the destination We're looking for curious, creative and well-informed people to join our team If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Mridien.

Marriott International is looking for .

Marriott International is looking for Any Graduate / Post Graduate profile candidates.