Guest Relations Executive F B Service Job In Marriott International In Bengaluru / Bangalore

POSITION SUMMARYLeading Guest Services Teams

• Utilizes interpersonal and communication skills to lead, influence, and encourage others advocates sound financial/business decision making demonstrates honesty/integrity leads by example
• Encourages and builds mutual trust, respect, and cooperation among team members
• Serves as a role model to demonstrate appropriate behaviors
• Supervises and manages employees Manages all day-to-day operations.
  
  Understands employee positions well enough to perform duties in employees' absence
• Celebrates successes and publicly recognizes the contributions of team members
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team

Maintaining Guest Services and F&B Goals

• Develops specific goals and plans to prioritize, organize, and accomplish your work
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  
  
• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property
• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved
• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
  
  
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
• Serves as a leader in displaying outstanding hospitality skills
• Sets a positive example for guest relations
• Responds to and handles guest problems and complaints.
  
  
• Empowers employees to provide excellent customer service
• Observes service behaviors of employees and provides feedback to individuals
• Strives to improve service performance
• Provides immediate assistance to guests as requested
• Ensures employees understand customer service expectations and parameters.
  
  
• Participates in the development and implementation of corrective action plans to improve guest satisfaction

When you join the Sheraton family, you become a member of its global community We've been a place to gatherand connect since 1937 At Sheraton, associates create a sense of belonging in more than 400 communities around the world We welcome guests through engaging experiences and thoughtful service.

If you're a team player who is excited to deliverameaningful guest experiences, we encourage you to exploreyour next career opportunitywith Sheraton

Marriott International is looking for .

Marriott International is looking for Any Graduate / Post Graduate profile candidates.