Help Desk Admin Job In Macropace Technologies In Bengaluru / Bangalore

Job Responsibilities : Work closely with UST L1 leader and provide daily support as needed of the L1 operators, keeping a pulse on incoming/outgoing tickets and monitoring SLAs Managing the customer satisfaction program for the offering, identifying opportunities for process improvements Engage with stakeholders across the Merative infrastructure and programs landscape to ensure a script for Help Desk is made available -and regularly improved upon Work with our IT SharePoint leaders to regularly update articles and web content support for Help Desk awareness and self-help guidance Focus on Top Ticket Drivers for the Help Desks and find ways to reduce them and improve the end-user experience Create and execute Help Desk Support Readiness process for new engagements RCA focal involved in understanding impacts of major outages / lessons learned Act as focal to ServiceNow development team on improvements driven from Help Desk Manage process for communicating outage/emergency activities to the organizationMandatory Skills :Communication management across channels, updating helpdesk articles, guides, etcProject mgmtITIL frameworkCustomer supportHands on experience with help desk, ticketing, and remote assistance softwareServiceNowM365

Company Name : Ust Global Skill : Help Desk Admin Exp : 6 To 10 Years Location : Bangalore Notice Period : Immediate Joiner

Macropace Technologies is looking for Any Graduate / Post Graduate profile candidates.