Hiring For Inernational Phone Work From Home Job In Amazon Music In India

DESCRIPTIONAn Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environmentVirtual Customer Service (VCS) - It is a 'Work from Home' model for India CS VCS associates are expected to work from a home location approved by Amazon for all scheduled hours.

It is the responsibility of the associates to ensure uninterrupted internet connectivity and 'work-like' environment at home location so that associates can deliver their best in terms of productivity and qualityKnowledge & Skills RequiredDesired Skills:Action oriented, self-disciplined and organizedEffective time management skills and ability to prioritize work time to ensure productivity and department standardsAbility to communicate clearly with both internal and external customers.

Good comprehension skills - ability to clearly understand and address customer issues appropriatelyGood composition skills - ability to compose grammatically correct, concise, and accurate written responsesAbility to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet ExplorerGood typing skillsPreferred Criteria:Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.

Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivityShould ensure 'Work-like' environment with no disturbance during the work hoursExperience working in a customer service environment for at least 6 monthsThe ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment.

They will be creative and analytical problem solvers with a passion for excellent customer serviceCustomer Focus:Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environmentAbility to empathize with and prioritize customer needsDemonstrates interpersonal skills with a diverse customer base.

Demonstrates conflict resolution, negotiation, and de-escalation skillsDemonstrates ownership to resolve challenging customer issues, escalating when necessaryAbility to determine customer needs and provide appropriate solutionsMaintain regular and reliable attendance, including the daily schedule as assignedFlexible with the working schedule may be expected to work weekends, holidays and events.

Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday seasonProblem Solving Skills:Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assignedAbility to approach problems logically and rationallyAction oriented and self-disciplinedOrganized and detail-oriented.

Ability to quickly and effectively prioritize work time in various departments to meet business needAbility to maintain composure in highly escalated situationsShifts: RotationalBenefits: NSA, OT, Zeta Meal CardAbout Amazoncom'Many of the problems we face have no textbook solution, and so we-happily-invent new ones' - Jeff BezosAmazoncom - a place where builders can build.

We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers A Fortune 100 company based in Seattle, Washington, Amazon is the global leader in e-commerce Amazon offers everything from books and electronics to apparel and diamond jewelry We operate sites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States, and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feetTechnological innovation drives the growth of Amazon, offering our customers more selection, convenient shopping, and low prices.

Amazon Web Services provides developers and small to large businesses access to the horizontally scalable state of the art cloud infrastructure like S3, EC2, AMI, CloudFront and SimpleDB, that powers Amazoncom Developers can build any type of business on Amazon Web Services and scale their application with growing business needsWe want you to help share and shape our mission to be Earth's most customer-centric company Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA.

We do this every day by inventing elegant and simple solutions to complex technical and business problems We're making history and the good news is that we've only just begunAbout Amazon IndiaAmazon teams in India work on complex business challenges to innovate and create efficient solutions that enable various Amazon businesses, including Amazon websites across the world as well as support Payments, Transportation, and Digital products and services like the Kindle family of tablets, e-readers and the store We are proud to have some of the finest talent and strong leaders with proven experience working to make Amazon the Earth's most customer-centric companyWe made our foray into the Indian market with the launch of Junglee.

com, enabling retailers in India to advertise their products to millions of Indian shoppers and drive targeted traffic to their stores In June 2013, we launched for shoppers in India With , we endeavor to give customers more of what they want - low prices, vast selection, fast and reliable delivery, and a trusted and convenient online shopping experience In 2 years since launching our India operations, we have expanded our offering to over 22 million products across 100s of stores! Our philosophy of working backwards from the customers is what drives our growth and successWe will continue to strive to become a trusted and meaningful sales and logistics channel for retailers of all s across India and a fast, reliable and convenient online shopping destination for consumers.

For us, it is always 'Day 1' and we are committed to aggressively invest over the long-term and relentlessly focus on raising the bar for customer experience in IndiaAmazon India offers opportunities where you can dive right in, work with smart people on challenging problems and make an impact that contributes to the lives of millions Join us so you can - Work Hard, Have Fun and Make HistoryAbout the Customer Service TeamOur Amazon Contact Centers work towards a single goal: to deliver the best possible support experience to our customers To do that, our CS Operations teams are empowered and expected to think like owners.

We solve problems the first time so that customers have an effortless experience every timeBuilding on Amazon's global mission of being the 'Earth's most customer-centric company', the Customer Service team started operations in August 2005 and has grown steadily in and scope since then We provide 24/7 support to customers across North America, UK, India, Australia and Canada Our Team members are empowered to think like owners and resolve customer problems via phone, email or live chat We operate in a fast-paced, dynamic environment and make an impact to millions of customers across the globe.

Our relentless focus on process improvements has helped us continuously evolve and expand our focus into new business domainsBASIC QUALIFICATIONSQualifications RequiredMinimum qualification is 10 + 2 Any graduateMinimum 6 months Experience in BPO/ITeS

Amazon Music is looking for .

Amazon Music is looking for Any Graduate / Post Graduate profile candidates.