Hiring For Sales Order Management At Tcs Gurgaon Job In Tata Consultancy Services Ltd In Bengaluru / Bangalore, India

Job DescriptionSales Order Management (SCM)Purpose of the position within TCSLooking for staff with experience in Customer Services/Satisfaction and SAP skills English is only required language support JOB DESCRIPTIONSCustomer Experience Representative (CXR) I (ACT Digital Orders)Position Overview ACT (Aesthetics, Consumables, Therapeutics) customer service receives digital inquiries from GPOs, Hospitals, individual practices, internal Sales personnel, and administrative personnel to support order fulfillment These methods can include but not be limited to Fax, Email, EDI, for Botox Therapeutic/Cosmetic, Juvderm, Latisse, SkinMedica, DiamondGlow/CoolScupting, etc Customer Experience Representatives (CXRs) serve as first-line representatives responsible for handling inbound/outbound inquiries (80-100 orders/day), processing transactions, and act as subject matter experts as needed.

Representatives are responsible for fax and/or email order processing and resolution of issues that may prevent orders from shipping Under general supervision, Customer Experience Representatives process customer requests in a timely, accurate and professional manner CXRs foster the growth of a strong customer base through creating positive interactions and building strong relationships Main Areas of ResponsibilitiesHandle 80-100 orders/day regarding product orders order status product returns returns for credit delivery status .

Partner with Allergan Sales Representatives and clients to provide exceptional customer service within designated Service Levels to complete order transactions and other informational call follow up Manage escalations for customer inquiries and route to the appropriate team/agent Underst and and be proficient in various digital channels and brands Able to flex between working autonomously and team collaboration when necessary Provide excellent customer service while acting in a professional and courteous manner at all times RequirementsThe following listed requirements need to be met at a minimum level to be considered for the job: .

At least 1-2 years of Customer Service experience span lang='EN-US' style='font-:90pt line-height:115%font-fam br/ Desired Candidate ProfileBACHELOR OF PHARMACY

Tata Consultancy Services Ltd is looking for .

Tata Consultancy Services Ltd is looking for Any Graduate / Post Graduate profile candidates.