Job Details
Job Description :Position Overview As a pioneer in Knowledge Workforce Management, Replicon elevates people as a strategic asset within organizations, improving operational productivity, performance, and profitability Replicon caters to 7800 clients in 80 countries with 15 million users on a daily basis With over 26 years of industry leadership, Replicon continues to innovate new approaches to effectively manage people's time, their skills, projects and resource utilization Replicon's Knowledge Workforce Management Solution enables organizations to seamlessly collect, and process data related to people, projects, skills and time, ensuring a single source of truth for harmony across business functions.
Our innovative solution is powered by ZeroTime to harness the power of data in real time and eliminate all manual processes Replicon is seeking a Software Implementation Specialist who will be accountable for providing remote implementation services to customers ensuring they are using Replicon's Software-as-a-Service solution as soon as possible The role will need to identify the customer's workflow business challenges, advise them on the best practices of implementing Replicon's solutions, as well as troubleshoot any issues that may ariseduring this processThe ideal candidate is someone who has software implementation experience, thrives in a fast-paced environment with multiple clients and priorities, and is motivated to achieve customer success storiesOpen to work in Global working hours We have: .
An innovative, market-leading enterprise solution with a growing customer base An exciting, nurturing culture that rewards employees who have a determined attitude of getting things done and problems solved Clear goals with an opportunity to learn new things and explore a variety of avenues around customer support and services Smart, well-connected global teams that work like a family with the sole aim to delight customers An open-minded approach to continuous improvement of people, products, and processes.
Top Vendor in Project Time Tracking and Workforce ManagementYou Have: Degree or Diploma in a related field 5+ years of experience in software implementation Experience troubleshooting technical issues Knowledge of Windows server.
Knowledge of network connectivity, internet speed, firewalls, etcWhat you'll do: Proactively listen and support clients requirements during implementation process Design and tailor the implementation plan and schedule to meet the deadline Act as an expert to resolve clients implementation concerns in a timely and professional manner.
Coordinate and set up the integration processes with external applications Effectively educate/train customers