Infrastructure Integration Engineer Job In Macropace Technologies In Mumbai

Job Description : Job responsibilities include :- Work closely with UST L1 leader and provide daily support as needed of the L1 operators, keeping a pulse on incoming/outgoing tickets and monitoring SLAs- Managing the customer satisfaction program for the offering, identifying opportunities for process improvements- Engage with stakeholders across the Merative infrastructure and programs landscape to ensue a script for Help Desk is made available -and regularly improved upon - Work with our IT SharePoint leaders to regularly update articles and web content support for Help Desk awareness and self-help guidance - Focus on Top Ticket Drivers for the Help Desks and find ways to reduce them and improve the end-user experience - Create and execute Help Desk Support Readiness process for new engagements - RCA focal involved in understanding impacts of major outages / lessons learned - Act as focal to ServiceNow development team on improvements driven from Help Desk- Manage process for communicating outage/emergency activities to the organization Overall experience: 8-10 yearsMandatory Skills :- Communication management across channels, updating helpdesk articles, guides - minimum 6 years- Project management - minimum 6 years- ITIL framework - minimum 3 years- Customer support - minimum 3 years- Hands on experience with help desk ticketing, and remote assistance software - minimum 6 years

Role : Help Desk Administrator Experience : Journeyman - 6 To 10 Years Location : Bangalore Notice Period : Immediate Joiners Work : Fulltime Company : Ust Global

Macropace Technologies is looking for Any Graduate / Post Graduate profile candidates.