Jc Senior Digital Repair Specialist 74130981 Job In Reliance Jio Infocomm Limited In Delhi

• Job Responsibilities : 1 Interact with customers on handset, other Mobility/Fixed devicesrelated issues2 Troubleshoot devices defects3 Handle devices related queries4 Record job entry in Customer Relationship Management portal5.
  
  Upgrade software of devices6 Assemble / dismantle smartphones (unibody/duo body)7 Repair handsets by changing screen, speaker, mic, camera etc8.
  
  Repair handsets by PCB swap, sub-PCBA/charging connecter replacementetc9 Deposit of cash collected through service10 Verify devices for exchange11.
  
  Inspection of FTTx devices12 Job role requires travel to various touch points as planned/as &when required13 Train/Support/Supervise extended service touch points at own storesand engage them in Device Service Delivery14 Adhoc responsibilities include mandatory participation in activitiesrolled out from time to time viz.
  
  attending to the complaint callspertaining to SLP devices & related support systems at own sites &sites, Out-calling due for recharge base coaching set of Jio Associatesand enhancing their participation & productivity (sell-out & activation)
• Skills & Competencies : 1 Customer focus2Good communication skills3Problem solving4 Spares operations knowledge5.
  
  Handset repairsknowledge of CRM systems

Reliance Jio Infocomm Limited is looking for Diploma profile candidates.