Knowledge Management Analyst 73964161 Job In Reliance Jio Infocomm Limited In Mumbai

• Job Responsibilities : 1 Create new frequently asked question and problem solving scenarios2 Update all the required business and process changes3 Design troubleshooting scenarios to resolve customer issues withscreen based walkthroughs4 Deliver all the knowledge management requests SLA within the desiredtimelines5.
  
  Augment any process / content to improve the end user experience6 Provide responses to all the feedback form end users7 Change / add Knowledge Management content where required on theportal8 Demonstrate customer orientation skills by producing SME content9 Use best practices from industry for search optimization and contentdiscovery
• Skills & Competencies : 1.
  
  Knowledge on HTML, Java and T2R2 Knowledge of basics of information analytics3 Communication skills4 Interpersonal skills5 Customer service orientation

Reliance Jio Infocomm Limited is looking for Any Graduate / Post Graduate profile candidates.