Learn To Perform Delivery Manager 10 To 17 Years Kolkata Job In Capgemini In India, Noida

• Manage the client engagement
• Works with designated stakeholders to gather and finalize commitments to meet contractual thresholds
• Respond to client's queries & escalations accurately (via phone, live chat, email and case management system)
• Process, maintain & administer HR transactions & provide support (eg.
  
  Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc)
• Provide clarification of HR policies and procedures
• Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan
• Organize knowledge sharing sessions both within the team and cross teams.
  
  
• Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes on the defined support tool

• Liaison with third parties, vendors and multiple stake holders and resolving errors, escalations and issues on time
• Develop, mentor, and coach junior team members and develop process excellence in Operation activities

• Exhibit strong problem-solving and business acumen skills
• Demonstrate advanced proficiency in written and verbal communication skills.
  
  

Capgemini is looking for Any Graduate / Post Graduate profile candidates.