Manager/dm Service Manager Specialist Ccna Service Management Bangalore Job In Vodafone Intelligent Solutions In Bengaluru / Bangalore, India

DescriptionThe Service Management Delivery Specialist delivers activities across the business cycle phases: sell, build, run Commencing with customer engagement and identifying business growth opportunities based on the customer needs and capabilities They create a commercially viable business case, overseeing the transition of business cycle phases into BAU and ensuring the service is delivered as per agreed SLAs and KPIs through regular reporting and formal updates The Service Management Delivery Specialist has a good understanding of established concepts and procedures in continuous improvement of the customer service, managed via service improvement and service development plans And they focus on managing the customer relationship to ensure they receive the contracted service to the standard required throughout the contract term.

Typically reports to the Service Management Delivery Manager#_VOISJob ResponsibilityEssential

• 7 + years of experience in a Service Management role (Customer facing role)
• Must be from Telecommunications and Terminology background
• Should have worked with Senior stakeholders
• Experience in managing vendors/carrier
• ITIL foundation
• Fundamentals of transmission devices (SDH, DE, DWDM), Basics of LAN WAN technology, MPLS (Layer 2 & 3), Internet access, DSL, Fixed Voice and SD-WAN
• SDWAN Architecture (Specific to customers who run services via SD WAN Solution)

SkillsDynamic Prioritisation and Multi TaskingCustomer Journey KnowledgeOwnershipCoaching and MentoringBuilding RapportCommunicationEmpathyContinuous ImprovementDigital EnablementCustomer Service /ResolutionProject and Programme ManagementRelationship and Stakeholder ManagementData Analytics and InsightsResilienceExpert AdviceCustomer CentricityContract ManagementOpportunity sellingService and Delivery ManagementNot a perfect fitWorried that you don't meet all the desired criteria exactly At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

Vodafone Intelligent Solutions is looking for .

Vodafone Intelligent Solutions is looking for Any Graduate / Post Graduate profile candidates.