Manager Storage Branch Operations Housing Branch Operations Chennai Sindur Pantheon Plaza Jm M1 M3 Job In Tata Group In India, Chennai

Core Responsibilities:o Manage & control all operational activities at Storage Hubo Ensure adequate coordination with branch operations and centralized operations team to maintain high quality service and customer satisfactiono Ensure consistency with main operations center policies, procedures and workflow, while maintaining market specific practices necessary for competitive edgeo Stay abreast of changes related to the mortgage industry and bank changes related to the mortgage department and suggest changes to processes to ensure complianceo Ensure timely inward of File/Docket /PDD /Tranches dispatched from brancheso Managing scanning of Original Property documents and other critical documents as per defined processo PDD acknowledgement in Finone and Bancs systemo Query resolution with co-ordination through brancheso Timely File reconciliation and publishing MIS to management on defined regular intervalso Timely retrievals of documents as per agreed and defined SLA'so Adherence pre-defined DOA while exercising day today activitieso Managing document retrievals for terminated contractso Verification of Customer acknowledgement for terminated cases in SFDC as per defined processo Checking and ensure timely processing of vendor billso Co-ordination and document retrievals for various audit activities o Accountable for storage hub operations activities and adhere to TAT and SLAs for all operations activitieso Ensure nil critical and repeated audit observations as well and nil open customer complaints beyond defined time linesTraining to branches on process to ensure smooth functioningGraduate : YesMasters/Postgraduate: Yes Desired Experience: Minimum 8 to 10 years in the field.

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