Job Details
POSITION SUMMARYPromote awareness of brand image internally and externally Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott Communicate with potential owners via telephone to set up preview package sales/tours Encourage guests or callers to purchase or schedule preview package sales/tours Explain details and requirements related to attending a sales presentation to potential owners.
Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property Determine and give complimentaries to guests as gifts for their patronage (eg, rewards points, show tickets) Perform general office duties to support Sales & Marketing (e.
g, filing, sending emails, typing, faxing) Receive, record, and relay messages accurately, completely, and legibly Assist management in training, evaluating, counseling, and motivating and coaching employees serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect the privacy and security of guests and coworkers.
Welcome and acknowledge all guests according to company standards anticipate and address guests' service needs thank guests with genuine appreciation Speak with others using clear and professional language prepare and review written documents accurately and completely answer telephones using appropriate etiquette Develop and maintain positive working relationships with others support team to reach common goals listen and respond appropriately to the concerns of other employees Ensure adherence to quality expectations and standards Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors At Le Mridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service We provide original, chic and memorable service and experiences that inspire guests to unlock the destination We're looking for curious, creative and well-informed people to join our team.
If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Mridien