Network Admininstrator Job In Josoft Technologies Pvt Ltd In Latur

Job Role:
1) Resolving Network issues as soon as the token for fault is raised maximum resolution
time shall be same day (Until a hardware issue comes in which has to be replaced)
2) Taking Open calls in case if there are less query on some day
3) Lead generation for respective RM and sending email or SMS after generation of lead
Updating the CRM instantly
4) Receiving IVR calls on landline and updating the same immediately on CRM.


5) Resolving back office queries and guiding them during day shift as and when required
6) Resolving customers technical queries if it is related to project
7) Daily Report Submission To The Team Leader
Responsibilities:
8) The Network Admin must address all the network and hardware issue immediately and
resolve the same wihin 24 hours
9) If the network is not coming or any IT related system is down then the IT admin has to
address the same and has to log a complaint if the net services are not available and
followup the same.


10) If any resources are required then same should be informed through mail as well as
written format to Team Leader with CC to manager and Director
11) After approval of procurement of the resources the Admin has to procure the same
ASAP
12) After resolution of any query the Admin has to mail the concerned agent a resolved ticket
with CC to the Team Leader And Manager
13) Any kind of network and hardware issue shall be sole responsibility of the Admin
14) Any IT related device shall be sole responsibility of the IT admin if he is handing itover to
someone on floor without proper intimation and approval of management.


15) As the network issues are not very frequent hence the IT admin might be asked to do
some extra official work as mentioned above in Job Role
16) Your first reporting authority for official matter shall be the floor Team leader and then
the manager however in serious issues the final decision will be of the Director Please
do drop a mail for any unresolved issue to TL with CC to the manager and intimate the
same through chat
17) The IT Admin Should Beer Total Responsibility of any kind of unauthorized access of
internet without a written approval from management and can block the IP after
intimating the particular unaurhorised accessing individual and intimate the same to
Team Leader Immediately or the management

Key Skills

networking

Desired Candidate Profile:
Education-
UG: Any Graduate - Any Specialization, Diploma in computer application
PG: Any Postgraduate - Any Specialization, Post Graduation Not Required

Josoft Technologies Pvt Ltd is looking for B.E. / B.Tech profile candidates.

Contact Person: Namrata(HR)
Contact Details: +918114066663
Website : www.josoftech.com
Josofttechnologies18@gmail.com
1-B Nanak Arcade 85-A Hind Nagar
L.D.A Colony, Opposite Shivalik
School, Lucknow-226012.

We at Josoft Technologies, offer world class Offshore & Outsourcing, Telemarketing, Call Center and BPO Services which help us to promote the success of our customers. By providing innovative, value added applications and services, that increases productivity, enhances the quality of client communications, and delivers highest level of support, in terms of customer satisfaction, to diverse business sectors.