Off Campus Drive 2022 Job In Incedo In Gurgaon

Job Description:

This role is an exciting opportunity for a high energy, enterprising individual to join a high caliber team in shaping and managing the infrastructure support An opportunity also to work with well-known clients where we have existing relationships L1 support engineer in infrastructure support will be playing primary role in managing the Customer infrastructure

Job Responsibilities:

• Identify and interpret issues with impact through various sources (emails, user reports, monitoring tool alerts etc) and follow ITIL support procedures to respond
• Collate and interpret information from various sources to help diagnose the issue
• Assess and prioritize faults and respond or escalate accordingly following ITIL aligned processes.
  
  
• Handle P1 and P2 issues, Initiate and handle bridge calls with clients as when required
• Troubleshooting Infrastructure issues (Linux/Windows/Network/Citrix)
• Write end user mass communications, and share them as per process
• Coordinate with stakeholders/vendors for issue resolution and Root Cause Analysis
• Maintain and administer computer networks and related computing environments including systems software, applications software, hardware, and configurations
• Perform infrastructure health checks and flag issues based on impact
• Manage and maintain EM7 & SolarWinds Monitoring Systems
• Identify problems, and frequently present viable solutions to problems.
  
  
• Handle multiple priorities with multiple clients / ability to work in multi-client environment
• Should be open to suggest and help implement process improvements and development opportunities for self and the team
• Consistently demonstrates good customer service throughout the area of responsibility
• Co-operate with other teams Actively encourage strong working relationships with other teams.
  
  

Requirements:-

The candidate must demonstrate proficiency in

• Willingness with US based and 24×7 support environment
• Learning zeal
• Willing to learn and develop new skills
• Understanding of IT service landscape
• Understanding and willingness in system/Network administration
• Basic understanding of Networking
• Work well in a busy team, being quick to learn and able to deal with a wide range of issues.
  
  

Incedo is looking for B.E. / B.Tech profile candidates.