Regional Manager Fixed Deposits Job In Bajaj Finance Limited In Nagar, India

Job Summary Regional Manager - Fixed Deposits Job Purpose 'This position is open with Bajaj Finance ltd' Job Duties & Key Responsibilities Duties and Responsibilities - Drive targeted business numbers from Telecalling team .

Monitoring reporting and driving key KPIs of Call Centre Inbound & Renewal Campaign management in line with business strategy Campaign monitoring Identifying & filling gap in campaign Plan Vs Actual numbers Work with COE to create new inbound & process improvement capabilities Publish MIS for monitoring performance of outbound Inbound Campaigns & CC matrix .

Own and deliver planned Renewal numbers Meet up-sell and cross sell Execute New initiatives to improve Agent productivity Oversee Process adherence in calling and develop strong audit checks on calling Engage with TCS/HGS to develop high end engagement plan for Tele callers .

Design & execute impactful incentive R&R contests on regular intervals Constantly monitor quality of Tele callers and enhance customer experience with each interaction Ensure quality of interaction & experience to customers Support delivery of new initiatives/functionalities Deliver training needs of Tele callers across functional operational and service requirements .

Deliver metrics for all Tele callers across all parameters Work with external manufacturers to ensure seamless customer experience Responsible for MIS reports daily weekly & monthly across all agreed metricsRequired Qualifications and Experience Graduate / Post Graduate with 4 to 5 years of experience .

Positive attitude and team player Ability to juggle multiple projects simultaneously High attention to detail Exposure to Call Center operations and methods would be an added advantage

Bajaj Finance Limited is looking for .

Bajaj Finance Limited is looking for Any Graduate / Post Graduate profile candidates.