Resident Engineer Entr Service Assurance 74286975 Job In Reliance Jio Infocomm Limited In Gurugram, Gurgaon / Gurugram

• Job Responsibilities : 1 Ability to work with various internal stake holders and get the SR sresolved on priority2 Able to do the FLT with the customer branch end stake holders3.
  
  Coordinate with internal JIO teams ESOC , ENOC, Field , NHQ teams forfaster resolution of fault4 Reporting of link status Daily / weekly / monthly wise & ensure tomaintain the customer link uptime5 Constant communication and interaction with customer IT/SPOC for allservice related issues/ delivery6.
  
  DC/DR link monitoring and do escalation internally for quickrestoration7 Handle customer escalation and feedback effectively in time boundmanner8 Release the tracker on fault management to customer as well asinternal stake holder9 Work on SLA bound and get the monthly/ Quarterly reports.
  
  10 Link monitoring and FT life cycle management on various scenarios11 Helping Jio team to better stake holder management at Customer end
• Skills & Competencies : 1.
  
  Customer Focused2Good Management Quality3People Management4Good Oral and Written Communication

Reliance Jio Infocomm Limited is looking for Any Graduate / Post Graduate profile candidates.