Resident Engineer Entr Service Assurance 71457302 Job In Reliance Jio Infocomm Limited In Mumbai

• Job Responsibilities : 1 Work with various internal stake holders and get the SR s resolved onpriority2 FLT with the customer branch end stake holders3.
  
  Coordinate with internal teams ESOC , ENOC, Field , NHQ teams forfaster resolution of fault4 Reporting of link status Daily / weekly / monthly wise & ensure tomaintain the customer link uptime5 Interact with customer IT/SPOC for all service related issues/delivery6.
  
  Monitor DC/DR link and escalate internally for quick restoration7 Handle customer escalation and feedback effectively in time boundmanner8 Release the tracker on fault management to customer as well asinternal stake holder.
  
  9 Work on SLA bound and get the monthly/ Quarterly reports10 Link monitoring and FT life cycle management on various scenarios
• Skills & Competencies : 1.
  
  Customer Focused2Good Management Quality3People Management4Good Oral and Written Communication

Reliance Jio Infocomm Limited is looking for Diploma profile candidates.