Salesforce Marketing Cloud Job In Confidential In Bengaluru / Bangalore

Key Skills: SFMC, Salesforce Marketing Cloud, Pardot Project Role: Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change Practice: Customer Sales & Service Sales force (Sales/Service) I Areas of Work: Salesforce Business Analyst/Functional Consultant - SFDC Qualification: Your experience counts! MBA from a tier 1 institute 2-6 years of experience in contact center data analytics including overall understanding of Customer Care and deep understanding of its overall functioning Deep experience in managing omni channel data along with contact center data, including extracting reports from multiple sources and merging complex data Proficiency in SQL, basic understanding of R/Python, MS office and knowledge of visualization tools like Sprinklr, Tableau & Power BI is preferred Must have strong business & data analytics skills and excellent communication and presentation skills You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance As part of these, you will drive the following Serve as CRM solution consultant and if required, perform hands-on delivery of customer interaction solution (Service Cloud, Einstein Analytics, Sales Cloud, Industry Clouds, etc.

) Deploy understanding of detailed SFDC configuration: Use configuration and SFDC architecture & landscape Use prior experience with Salesforce lightning configuration: Apply thorough knowledge & hands-on experience of Salesforce Service cloud & Sales cloud features ie, Lightning Console, Live Agent, Mobile, Communities, Knowledge Management, Routing, CTI etc Work with the client and implementation team: Conduct design sessions, requirement gathering and grooming, give regular working demos to all stakeholders, solution design and implementation activities Be a member and/or lead the project delivery workstream across phases Extensive Salesforce Implementation and Enhancements: Across life cycle with multiple geographies and work as a CRM solution consultant Provide best practices direction and implement approach based on Salesforce standards Develop innovative, fact-based, and achievable strategies and operating models after evaluation of multiple strategic options Develop knowledge of prevailing trends, financials, and operating drivers across multiple industry segments.

Knowledge of Industry Clouds (Communications Cloud, Media Cloud, Energy & Utilities Cloud, Health Cloud, Education Cloud, Public Sector Cloud, Financial Services Cloud, Consumer Goods Cloud and Manufacturing Cloud), CPQ is preferred Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort, and cost estimation process, etc Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc

Position: Salesforce Marketing Cloudlocation: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad, Kolkata, Coimbatorerelevant Years Of Exp: 2-6 Years

Confidential is looking for Master Of Business Administration (m.b.a) profile candidates.