Scapia International Travel Process /semi Voice Process/ Bangalore Job In Job Shop In Bengaluru / Bangalore

• You will be supporting customers with Banking and Travel Related Quieriesin the US region
• You will be answering customersupport queries
• You will be handling inbound technical queries about the product and their functions
• This is a 24/7 supportmostly evening and night shifts

Five-day working with Two days rotational off

• Good communication skills
• Good Technical Skills of software's
• Good to have Hardware Knowledge
• Good to have software knowledge
• Ability to handle irate customers
• A team player

Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues

-Display Ownership and accountability

-Quickly build trust and confidence with customer

-Own and resolve customer issues efficiently, effectively and empathetically

-Excellent comprehension and articulation skills

-Excellent communication skills written

Job Shop is looking for Other, Bachelor Of Commerce (b.com), Bachelor Of Technology (b.tech/b.e), 12th Class (xii) profile candidates.