Senior Relationship Manager Nr Retail Nr Regional Sales Job In Kotak Mahindra Bank Limited In India, Kolkata

• This position is primarily responsible for developing and maintaining banking relationships with a select group of high net worth customers by providing them exceptional individualized customer service thereby achieving targeted growth and service norms
• Develops new and expands existing NRI customer relationship for liabilities specifically and across the range of Kotak product offering
• Develops databases for lead generation, identifies market segments
• Reviews and monitors effort of assigned Relationship & Sales team
• Plans and conducts special sales initiative and events for prospective and existing clients
• Co-ordinates with other businesses to provide NRI customers with seamless access to other bank products
• Tracks customer complaints/queries and turnaround times to ensure high level of customer satisfaction and provide information for product and service enhancements.
  
  

• In depth product knowledge of all branch product selling skills ,customer service skills, MIS familiarity, strong interpersonal skills, some public relations/event management experience, knowledge of regulatory/compliance issues, knowledge of financial market place: eg competitive offerings, changes in market place, etc , knowledge of investment products, services and options
• In-depth understanding of financial instruments, markets and macro micro economic processes
• Ability to carry along all the units involved in the customer service cycle to ensure customer 'DELIGHT'
• Numerical and analytical skills to calculate returns / Yields / EMI / Etc on products for customers.
  
  
• Adherence to all regulatory, statutory & corporate compliance standards and audit requirements in full
• Liaising with product management team, marketing and other centers for new product development, service enhancements and sales initiatives

Kotak Mahindra Bank Limited is looking for Any Graduate / Post Graduate profile candidates.