Service Delivery Manager Job In Talent To Connect Solutions And Services In Hyderabad / Secunderabad, Telangana

Responsible for support services across Incident Management, Customer Service Management, Problem Ticket Management # Responsible for managing scrum team that handles smaller enhancements # Accountable for service delivery and managing stake holders # Groom teams from ground-up # Drive Weekly , monthly & quarterly business reviews with key customer stakeholders # Identify RCA on low CSAT score, suggest ways to improvise and ensure industry best practices on ITIL is implemented # MUST have delivered CSI # Manage distributed teams working on shifts # Ensure understand and deliver process awareness, definition, dissemination and adherence # Continuously raise the bar on operational excellence, waste elimination and continuous improvement # Should be able to take classic operations problems and solve them with engineering and software # Clearly articulate, through data, productivity gains achieved # Fully leveraging 'best practices' and industry standards pertaining to Performance Management, Incident, Problem and Event management, and Customer Experience Relationship Management.

# Mentor, develop, coach and assess the performance of staff # Conduct direct report's employee performance appraisals, as applicable # Effectively supervise and utilize staff to meet department objectives Skills: # 10+ years Salesforce experience, multi-cloud experience a plus # Complex enterprise technology implementation experience # Prior experience managing multiple customer-facing teams in support environment # Good understanding of Technology to scale up and manage applications across technologies on Salesforce, sales & service cloud # ITIL certified (preferably) # Experienced in handling support for Customer success platforms (preferably) # Experience in supporting large-scale distributed systems # Strong metrics and operational excellence focus # Ability to handle multiple competing priorities in a fast-paced environment # Proven track record of taking ownership and driving results on technical projects # Has relentlessly high standards # Strong results orientation # Leads a team of 3 to 4 project managers and 10 to 50 other minds dedicated to a portfolio of projects # Brings Salesforce and delivery expertise in order to shape the client's vision for their Salesforce journey # Responsible for approving estimates, schedule, staffing plans for projects and programs # Partners with clients to explain options and develop recommendations on how to best leverage Salesforce # Works with Centers of Excellence and talent management team to identify and fill needs relating to staffing of projects and programs # Collaborates with partners across Mindtree, both in US and India, to drive delivery excellence in a manner most cost effective for our clients

Service Delivery Manager : The Service Delivery Manager Is A Key Member Of The Team, Responsible For Building Strong Client Relationships, Ensuring Successful Delivery Of Projects, Driving Strategic Conversations With Clients About Their Salesforce

Talent To Connect Solutions And Services is looking for Master Of Business Administration (m.b.a), Bachelor Of Technology (b.tech/b.e), Master In Computer Application (m.c.a) profile candidates.