Service Desk Job In Tata Consultancy Services Tcs In Mumbai

Job Description:
Identifying hardware and software solutions

• Troubleshooting technical issues

• Diagnosing and repairing faults

• Resolving network issues

• Installing and configuring hardware and software.

• Speaking to customers to quickly get to the root of their problem

• Providing timely and accurate customer feedback

• Talking customers through a series of actions to resolve a problem

• Following up with clients to ensure the problem is resolved

• Supporting Replacement or repairing the necessary parts.

• Supporting the roll-out of new applications

• Providing support in the form of procedural documentation

• Managing multiple cases at one time

• Installation & configuration of a company’s computer hardware operating systems and applications

• Maintenance and monitoring of computer networks and systems.

• Logging the queries of customers and employees

• Analysis of call logs in order to discover any underlying issues or trends

• Diagnosing and solving hardware or software faults

• Testing and evaluating new technology

• Performing electrical safety checks on the company’s computer equipment.

• Responding to call-outs in a timely fashion

• Following instructions, either written or in diagram form, in order to set up a system or fix a fault Skills : An ability to assess each customer/employee’s IT knowledge levels Ability to deal with difficult callers Logical thinker Good analytical and problem solving skills Up-to-date technical knowledge An in depth understanding of the software and equipment your customers/employees are using Good interpersonal and customer care skills Good accurate records keeping

Tata Consultancy Services tcs is looking for Any Graduate profile candidates.