Servicenow Platform Service Request Management Lead Job In Ge Healthcare In Bengaluru / Bangalore, India

Job Description SummaryAs the Service now Service Request Management Lead, you will own the Service Request Process on the ServiceNow PlatformAs a Process Owner you will be part of the IT Service Management team In this role you will be accountable for the vision, design, operational delivery, and support of the Service Request Management Process for internal and external customers who consume the servicesThe Service Request Management Lead will work closely with Business and Technical partners to understand their requirements and help them design and implement their requests in the ServiceNow PlatformGE HealthCare is a leading global medical technology and digital solutions innovator.

Our purpose is to create a world where healthcare has no limits Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier worldJob DescriptionIn this role, within the scope of the Service Request Process you will:

• Define the process/service mission, vision, tactics, goals, objectives and KPIs
• Develop and maintain the Service Request Management Process Roadmap aligned with Service Mapping
• Design Service Management Processes through the lifecycle: Engagement, Acquire, Manage and Decommission.
  
  
• Provide the authority to affect process change, including continuous improvement opportunities
• Document & maintain the process & procedures
• Manage incoming demand and projects for assigned Service Towers and Business customers
• Participate in requirements gathering and help resolve cross-functional conflicts
• Review stories for accurate definition & acceptance criteria
• Ensure consistent execution of the process
• Provides formal process testing and UAT sign-off
• Manage and perform comprehensive platform upgrade testing for Service Request process
• Report on the effectiveness of the process to senior management
• Measure & report process metrics understanding
• Perform Continual process improvement
• Work closely with the platform owner and demand manager to prioritize the relevant backlog
• Develop and maintain process and training documentation.
  
  
• Deliver end user training

Mandatory Qualifications

• Bachelor's Degree in business, computer science or in 'STEM' Majors (Science, Technology, Engineering and Mathematics) or a minimum of 5 years of professional experience (hands on) in a technical area (Architecture, Data or Software Engineering) - preferably in ServiceNow
• Excellent English written and oral communication skills
• A solid understanding of working a SaaS environment
• ITIL Certification
• Preferred certification: ServiceNow Certified System Administrator Certification.
  
  

Desired Skills:Technical Expertise:

• Deep expertise in IT Request Management development on the ServiceNow platform
• Strong Project management skills
• Experience developing under an Agile framework
• Experience with Portal and Service Catalog Management in ServiceNow
• Experience and working knowledge of multiple Service Now Modules, JavaScript, ServiceNow Workflows, UI development, Business Scripts, Client Scripts, Script Includes, Security Rules
• Experience with complex solution configurations within ServiceNow innovation pipeline Support Design, build and test activities as part of bi-weekly release cycles
• Experience in ServiceNow UI design and maintenance

Personal Attributes:

• Ability and willingness to share knowledge, coach, and mentor others
• Relationship Management skills
• Customer focused with strong written and verbal communication skills
• Strong analytical skills and strong problem-solving skills
• Strong interpersonal skills, including creativity and curiosity with ability to effectively communicate and influence across peer level
• Detail - oriented
• Ability to work across multiple teams owning different platforms and collaborating with them to ensure smooth delivery and deployments of end-to-end integrated solutions.
  
  
• Ability to prioritize and coordinate multiple business requirements

• Ability to say 'no' if business outcomes are not clear or unable to justify technical complexity involved and support needs
• Ability to work independently and as part of the team

Inclusion and DiversityGE Healthcare is an Equal Opportunity Employer where inclusion matters Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by lawWe expect all employees to live and breathe our behaviors: to act with humility and build trust lead with transparency deliver with focus, and drive ownership - always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support#LI-IC1

Ge Healthcare is looking for .

Ge Healthcare is looking for Any Graduate / Post Graduate profile candidates.