Sr Associate Billing Support Job In Genpact In Gurugram, Gurgaon / Gurugram

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line We&rsquore harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people Now, we&rsquore calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing, People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality.

And as you help us create a better world, we will help you build your own intellectual firepower Come, transform with usWe are inviting applications for the role of SA, Billing SupportIn this role, you will be helping service agents in collating the information that they will provide you over the call, the information that you will save in system will be used as input for billing purposesResponsibilities

• Ability to comprehend and communicate effectively with the customers (written & verbal)
• Reviewing and should be analytic unbilled reports
• Conducting calls with Project managers and discuss Project data
• Gathering Billing related backups from Project Managers
• Project setup Validation per PO/Contract
• Generating Invoices (Debit/credit/AR, etc)
• Auditing of Project status
• Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment
• Candidate should be comfortable with 24.
  
  7 shift timings
• Order processing in customer service systems which includes orders entry
• Coordinating with Field Support Team for any invoice generation
• Review & track the restructuring cost Manager reviews with Sites
• Prepare Dashboards & Reports for pitches
• Strong customer service skills
• Ability to apply knowledge to real world scenarios
• Ownership of skill development/ self-training
• Time management and completion of tasks to a definite deadline
• Strong work ethic displays the drive to learn new features or troubleshoot methods for their primary application
• Support on Ad-hoc reports.
  
  
• Quarter Closing Activities

Qualifications we seek in you!Minimum qualifications

• University Graduate
• Excellent Oral and Written Communication Skills
• Open to work in 247 window and rotational shifts
• Proficiency in Excel & PowerPoint
• Ability to learn quickly, think independently, and develop new processes/analyses as required

Preferred qualifications

• Relevant years of support or experience with client contact
• Knowledge of ServiceMax tool.
  
  
• Knowledge of Data acumen is a big advantage
• Knowledge using BI tools is an added advantage

• Good MS Office (excel, Power Point, Word) skills
• Having VBA Skills will have added advantage
• Effective probing skills and analysing / understanding skills
• Problem solving skills with customer centric approach Demonstrated proficiency with written English and with neutral English accent
• Must be able to work on a flexible schedule

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation For more information, visit wwwgenpactcom Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Genpact is looking for .

Genpact is looking for Any Graduate / Post Graduate profile candidates.